Cisco Bug: CSCun66186 - Duplex MOH callers with Greeting ann (play when queued) are not muted
Jul 03, 2017
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Held/Queued callers can be heard by other held/queued callers. Conditions: UCM "Duplex Media" is enabled. MOH audio source is configured with an initial / greeting announcement. If MOH source is used by Native Queuing, initial announcement must be configured for "play only when queued". Caller hears greeting announcement to end and begins hearing music/periodic announcement.
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Bug Details Include
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