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Cisco Bug: CSCun66186 - Duplex MOH callers with Greeting ann (play when queued) are not muted

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.11021.2)

Description (partial)

Symptom:
Held/Queued callers can be heard by other held/queued callers.

Conditions:
UCM "Duplex Media" is enabled.
MOH audio source is configured with an initial / greeting announcement.
If MOH source is used by Native Queuing, initial announcement must be configured for "play only when queued".
Caller hears greeting announcement to end and begins hearing music/periodic announcement.
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  • Status
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