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Cisco Bug: CSCun64427 - CX connectivity problem during tunnel expiry can cause -ve expiry timer

Last Modified

Jul 07, 2014

Products (1)

  • Cisco ASA Next-Generation Firewall Services

Known Affected Releases

100.4(0.0.6) 9.2(1.2.53)

Description (partial)

Symptom:
Support tunnel expiry timer might show a negative value as below:

asacx>supp tunn stat
Checking whether Support Tunnel Daemon is running....
     Support Tunnel Daemon is running.
Querying Support Tunnel status....
S/N XXXXXXXXXX
Service access currently ENABLED (0 current service logins).
Session Password: XXXXXX
Service access will be automatically terminated in -75 hours.

Conditions:
1) Support tunnel enabled on a CX/PRSM.
2) Communication issues between CX/PRSM and support tunnel server at the time of tunnel expiry
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