Preview Tool

Cisco Bug: CSCun64427 - CX connectivity problem during tunnel expiry can cause -ve expiry timer

Last Modified

Nov 27, 2020

Products (1)

  • Cisco ASA Next-Generation Firewall Services

Known Affected Releases

100.4(0.0.6) 9.2(1.2.53)

Description (partial)

Support tunnel expiry timer might show a negative value as below:

asacx>supp tunn stat
Checking whether Support Tunnel Daemon is running....
     Support Tunnel Daemon is running.
Querying Support Tunnel status....
Service access currently ENABLED (0 current service logins).
Session Password: XXXXXX
Service access will be automatically terminated in -75 hours.

1) Support tunnel enabled on a CX/PRSM.
2) Communication issues between CX/PRSM and support tunnel server at the time of tunnel expiry
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.