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Cisco Bug: CSCun64219 - ENH: Need to be able to edit shortkey combinations on CAD

Last Modified

May 05, 2016

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(1)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

8.0 8.5(1) 9.0(1) 9.0(2)

Description (partial)

Symptom:
CAD has certain standard shortkeys for call control actions, for eg. Answer/Drop option in CAD can be done with 'Ctrl + A'.

This needs to be editable.
Currently it is only possible to change the descriptions for each action in Desktop Admin, and not the shortkeys.

Conditions:
N/A
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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