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Cisco Bug: CSCun63968 - Orphaned MOH streams due to ICMP errors

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.11021.2)

Description (partial)

Symptom:
Leftover RX streams on MOH server with no calls on hold.  This may result in media setup failures on future MOH calls.

Conditions:
Duplex media enabled (UCM Service Parameter)
High volumes of MOH traffic where media terminations are slightly delayed.
MOH server is receiving several ICMP Port Unreachable errors from end-points.
MOH server traces (Cisco IP Voice Media Streaming App) will contain traces of:
   "CMOHMgr::DelAudioStream (conferenceID = #####, codecType = UNKNOWN) failed range check"
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Bug Details Include

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  • Status
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