Guest

Preview Tool

Cisco Bug: CSCun63877 - CCE: Concurrent req to authenticate causes unnecessary AWDB switching

Last Modified

Feb 16, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

Symptom:
Agent/Supervisor experiencing issues where their login requests and/or other requests may fail or timeout.
Admin cannot retrieve or update settings.

Conditions:
Configure both Primary and Secondary AWDB server info on Finesse admin and when Finesse is connected to the primary AWDB, the primary goes down.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.