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Cisco Bug: CSCun63766 - ASA OS - Error message CMGR VM

Last Modified

Aug 19, 2016

Products (1)

  • Cisco ASA Next-Generation Firewall Services

Known Affected Releases

9.2(1.2.72)

Description (partial)

Symptom:
Console error message "CMGR VM: In cmgr_kvm_sw_mod_idp_req_thread, Failed to retrieve IDPROM data from software module 2". 

Per log from ASA and CX, this issue is caused by control plane reset by  CX.
 
CX restarts Card Manager for unknown reason, which resets control plane
socket between ASA and CX.

>    Log from CX:
> 
>    ..........
> 
>    2014-02-03 14:19:52,757 - cp_init: Initializing Control Plane
> 
>    2014-02-03 14:19:52,757 - cp_transport_server_process: About to listen on
>    port 7000
> 
>    2014-02-03 14:19:52,757 - In enterRunningState, CMGR slot = 2, CP address
>    = 2/7000
> 
>    2014-02-03 14:19:52,757 - CMGR API: In cmgr_subscribe_slotinfo, slot 2
> 
>    2014-02-03 14:19:57,773 - In enterRunningState, Starting 120 sec. wait for
>    IDPROM data from ASA
> 
>    2014-02-03 14:19:58,691 -
> 
>    2014-02-03 14:20:08,931 - In enterRunningState, Card Manager started  <=
>    Card Manager is reset for unknown reason
> 
>    ..........
> 
> 
> 
>    Log form ASA:
> 
>    .....
> 
>    CMGR PRV: In keepalive_resp_handler
> 
>    CMGR PRV: In cmgr_get_private_slotinfo_by_cpaddr
> 
>    cp_socket_read_looped: Error during socket read
> 
>    cp_transport_connection_handler: client at socket 2 disconnected  <= CP
>    socket is reset by CX because CX restart Card Manager
> 
>    cp_retrieve_connection: No connection exists to card 2
> 
>    cp_send_msg_internal: Error retrieving connection
> 
>    cp_print_msg_hdr:

Conditions:
Problem surfaced during ASA 9.2.1 Beta testing. Customer upgraded ASA 5515 to 9.2.1 software, and console started displaying the errors.. ASA did not show errors when running 9.1.4
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