Guest

Preview Tool

Cisco Bug: CSCun63341 - Recipients with invalid encoding break EUQ notifications

Last Modified

Mar 07, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

8.1.1-013 9.0.0

Description (partial)

Symptom:
The Cisco Content Security Management Appliance (SMA) may stop sending quarantine notifications, and the following (or similar) error will appear in the euq_logs:

Thu Feb 20 10:00:00 2014 Critical: ISQ: [notification] Error running scheduled job: ('egg/coro_postgres.py _simple_query|756', "<class 'coro_postgres.QueryError'>", '_simple_query (ERROR 22021: invalid byte sequence for encoding "UTF8": 0xc327)', '[manager/notify_scheduler.py start|533] [manager/notify_scheduler.py _resume_task|578] [manager/notify_task.py doNotification|1001] [manager/notify_task.py doNotification|659] [manager/notify_scheduler.py updateJobStatus|652] [manager/notify_scheduler.py updateJob|415] [manager/notify_scheduler.py _query|335] [db/impl_postgre.py query|281] [db/impl_postgre.py _query|321] [db/impl_postgre.py _call_db|251] [egg/coro_postgres.py query|346] [egg/coro_postgres.py _simple_query|756]')

Conditions:
This issue is known to be caused by emails with unusual or broken Unicode encoded recipients being quarantines to the End User Quarantine.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.