Guest

Preview Tool

Cisco Bug: CSCun62381 - Long call Edge to Edge adjusts to lower bandwidth

Last Modified

Mar 26, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.7(0)

Description (partial)

Jabber should be able to adjust to the available bw sending HD (good) quality video.

Symptom:
After a long call between 2 Edge endpoints (p2p 30 minutes) on jabber. The bandwidth keeps adjusts to a low level not sending HD video ultimately. On a second call to the same server the bandwidth does not adjust up. On call to another user on prem the bandwidth correctly adjusts up sending HD video.

Conditions:
1. chogorma(edge) makes a video call to sshrihar(edge)
2. The call is HD quality and stays up for >30 minutes with camera pointed to a running TV.
3. Bandwidth on the call keeps dropping from 1.5Mbps up/down to 350 Kbps up/down.
4. Bandwidth does not adjust up even on a second call to the same user.
5. On a call to a different user jabber does use the available bw correctly and gets to 1.5Mbps up/down.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.