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Cisco Bug: CSCun61339 - Invalid SMTP address in ER Group Settings causes Backup to never finish

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

10.0

Description (partial)

Symptom:
If the SMTP Mail Server address contains an unreachable destination, DRS backups will never complete.  The Status will say "SUCCESS: Backup Completed" but the icon next to it will keep spinning.  If you go to the History section it will say the Result is ONGOING.  The only way to fix this is to restart DRS services.  It will never timeout.

Conditions:
Trying to perform a backup when an invalid SMTP Mail Server address exists in Cisco ER Group Settings.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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