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Cisco Bug: CSCun60966 - WebReskill log error :IPCCAdminCmdExecException: Query operation failed

Last Modified

Feb 05, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(4)

Description (partial)

Symptom:
Every time a web-reskill query is run i.e add/delete/modify agent or skill group following error is produced in the log. The action is still successful and a save saves the config ok.

Line 31932: 02/21/2014 14:12:09.061 ERROR ERROR IPCCAdminErrors.501 CMD_EXEC_FAILED com.cisco.ics.ipcc.config.commands.GetDeployedIVRCmdHdlr toCmdExecException "UIServlet_629 : start=1392945129057SID=66u5urb7z2 SD = null req = ipccAdmin.reskill.getAgent" "com.cisco.ics.ipcc.config.IPCCAdminCmdExecException: Query operation failed." - Error executing command: com.cisco.ics.ipcc.config.IPCCAdminCmdExecException: Query operation failed.

Conditions:
Any reskilling operation performed using web url. http://<ip address of AW/HDS> reskill
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