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Cisco Bug: CSCun58984 - CIM EIM/WIM Agent Console Translation issues of Foreign Languages

Last Modified

Mar 03, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(2)

Description (partial)

Symptom:Two Languages were reported so far:
1. Russian
2. Swedish

Translation Issues in Russian Locale:

1. Some web pages show "?" signs in the title. Examples:
- Creating new article in Knowledge Base (see new_article_proper.png).
- Adding notes for an activity (Notes.png).

2. Translation of word 'article'. One letter is absent. It should be 'статьи' not 'стати'. (see Translation_error.png).

3. Translation of the "Time Waiting for Reply" on a panel for active chat. (see screenshot Pannel_Time_waiting.jpg)

4. When agent try to transfer chat activity to another agent, the agent gets strange symbols on upright corner. (see transfer_action.jpg).

5. When agent finish a chat activity, the client see BYE Message in English instead.

6. Choosing locale with one language, client see fixed theme with another language. (see Diff_lang.jpg).

Translation Issues with Swedish Locale:

1. The Header text of Chat inbox column "Time waiting for reply" is in English. (chat_title.png).

2. Help texts in some of the buttons (Smiley, Text Color etc.) in chat editor are also in English. (chat_editor_help_text.png)
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