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Cisco Bug: CSCun58512 - Can't transfer after set CFwdAll and answer call in same pickup group

Last Modified

Mar 31, 2016

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial)

Symptom:
Can't transfer after set CFwdAll and answer call in same pickup group


Phone load: 9-4-1-0

Reproduce steps:
1. PhoneA, phoneB, phoneC and phoneD.
2. PhoneA and phoneB are in same Pickup group.
3. PhoneA set CallForwardAll to phoneC.
4. PhoneD calls phoneB, phoneB doesn't answer.
5. PhoneA receives group pickup notification messages.
6. PhoneA navigate to "pickup" menu and press Select key.
7. PhoneA ring and answer the call.
8. Now PhoneA and phoneD are talking.
9. Press "Transfer" button on phoneA to initiate xfer, failed.

Note: if replace step 6 and 7 with phoneA off-hook first then selecting "Pickup" menu, the issue can't be seen.

Conditions:
N/A
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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