Guest

Preview Tool

Cisco Bug: CSCun58063 - [SP]9971 lost audio for about 10s when secure call and switch FG/BG

Last Modified

May 13, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
Summary:
9971 lost audio for about 10s when making a secure call and switch FG/BG .The call is around 

Step to Reproduce:
1.9971 phone is secure
2.Jabber phone is secure
3.jabber phone call with 9971 phone
4.Jabber  switch from BG/FG
5.Check audio quality

Expect Result:
No audio quality issue

Actual Result:
Lost audio for around 10s after switching every time

Conditions:
9971 phone
Android phone log in jabber
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.