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Cisco Bug: CSCun56912 - Courtesy Callback QueueStatus=2

Last Modified

Jan 02, 2017

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 10.5(1) 9.0(1) 9.0(2)

Description (partial)

Symptom:
QueueStatus=2

Conditions:
Ist Scenario 
if customer  is using Long ewt more than one hour or so
 
2nd scenario
 
If caller disconnects the call just after confirming callback number and not waiting until system disconnects the call
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