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Cisco Bug: CSCun56036 - Unable to access the Presence Viewer page from CUCM publisher.

Last Modified

May 19, 2015

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

10.5(0.98000.281)

Description (partial)

Symptom:
Unable to access the Presence Viewer page from CUCM publisher.

Conditions:
A cluster with 3 cucm and 2 cups
CUCM version : 10.5.0.98000-281
CUP version : 10.5.0.98000-473

Steps followed:
-Create end users in cucm pub via User Management--> End User.
-Enable "Enable User for Unified CM IM and Presence" for the users.
-The "Presence viewer for user" is enabled. 
-Click on "Presence Viewer for user.

I am getting a error pop up message "No privilege or failed to login to retrieve Presence Viewer Information".
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