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Cisco Bug: CSCun55812 - 8945 SIP:no sign in softkey for VVM after voicemail call abnormally end

Last Modified

Jul 22, 2014

Products (6)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941

Known Affected Releases

9.4(1) 9.4(1)SR1

Description (partial)

Symptom:
8945 SIP:no sign in softkey for VVM


UCM IP: 10.74.20.165
UCM version: 10.0.1.10000-24
PhoneA load: SIP 9-4-1-sr1
Steps to reproduce:
1. add new user on Unity connection
2. first time login VVM
3. go to  audio voice mail to setup the voice mail, end the call before completing the audio voice mail setup
4. the alert to go to audio voice mail still exist, and press proceed, the login screen shows, after input the pin, you will
find no softkey to sign in. 

Please see attachment for screenshots.

Reprodicible:Yes
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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