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Cisco Bug: CSCun53112 - IM fails with error "cannot communicate due to policy requiring a..."

Last Modified

Aug 07, 2015

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
User gets the error that they cannot communicate due to policy requiring a secure connection

Conditions:
1.     User A and User B are logged into Jabber
2.	User B messages User A
3.	User A does not see the message and does not reply
4.	User B Logs out of the desktop client then logs into Jabber for iOS and is now mobile
5.	User B tries to message User A again
6.	User B gets the error that they cannot communicate due to policy requiring a secure connection.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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