Guest

Preview Tool

Cisco Bug: CSCun52853 - Switch Version Failed(From 8.5 to 10.5)

Last Modified

Feb 25, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
After doing the Upgrade from UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11004-25.sgn.iso --> UCSInstall_UCCX_10_0_1_UCOS_10.5.0.95000-97.sgn.iso Failed switch version

Conditions:
From UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11004-25.sgn.iso --> UCSInstall_UCCX_10_0_1_UCOS_10.5.0.95000-97.sgn.iso 

RVJ has investigated and confirmed that this issue is due to chat system.PFA is the Mail for more details.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.