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Cisco Bug: CSCun52799 - ENH: FTP connection timeout should be less strict or tunable on S&S

Last Modified

May 25, 2017

Products (1)

  • Cisco Digital Media Manager

Known Affected Releases

5.3 5.3.12 5.3.7

Description (partial)

Symptom:
Show and Share has an aggressive FTP connection timeout used for backups. If it takes a few seconds to receive a response to an FTP command from the FTP server, the S&S may tear down the FTP connection and fail to complete backups.
FTP connection timeout should be tunable or at least set to less strict default value.

Conditions:
FTP operation getting a few seconds to receive a response from the FTP server. For example, LIST command sent by the Show and Share to the FTP server to check the content of the /vportal folder when a CONTENT+CONFIG backup is executed, taking a few seconds to receive an answer when a big amount of videos is stored on the S&S.
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Bug Details Include

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