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Cisco Bug: CSCun52769 - Intermittently Phone reset caused by MS Restart when USB headset used.

Last Modified

Jan 23, 2019

Products (43)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco DX650
  • Cisco Unified IP Phone 9951
  • Cisco DX80
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
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Known Affected Releases

10.2(1) 10.2(2) 10.3(1)

Description (partial)

Symptom:
A phone may crash when a call is answered using a USB supported headset.

The console logs sometimes show messages as printed below.

1505 WRN Mar 13 08:42:12.637506 ms-ms watchdog timeout !!
1506 WRN Mar 13 08:42:12.637672 ms-Rebooting ducati !!
1507 NOT Mar 13 08:42:12.644745 restart_mgr-connection 17, msg rcvd: 
1508 NOT Mar 13 08:42:12.644838 restart_mgr-procname = ms

But we have seen instances where the phone reloads without any information in the logs.

Conditions:
Phone answers or disconnects a call using supported USB headset.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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