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Cisco Bug: CSCun49656 - GUI hangs when connecting to SB Server [down] for detailed report

Last Modified

Nov 13, 2016

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases


Description (partial)

When user tries to fetch detailed file analysis report from Web UI and if File Analysis Server is unreachable, it takes about a minute before GUI times out and throws correct error messages. For the duration of this one minute, other Web UI pages are inaccessible. This situation should occur rarely or infrequently [ file analysis server down], combined with the fact that user tries to fetch detail reports at the same time.

GUI takes 1 minute to show end user the error message in certain scenario's. For this one minute of time period, other pages of WUI are inaccessible.

SB Server is down and user tries to get detailed file analysis report
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