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Cisco Bug: CSCun47961 - DOC: UCCX/IVR supports only G.711 for ASR/TTS

Last Modified

Jun 18, 2014

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

8.5(1)SU4 9.0(2)SU1

Description (partial)

Symptom:
ASR/TTS fails to work with the following error seen in MIVR logs:

833732: Jan 10 12:57:07.746 MSK %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=1, confId=18, parId=0, channelId=16, channelImplId=16, contactId=17, contactImplId=5018/1 -> getMoreData() called. wantBytes=8172
833733: Jan 10 12:57:07.747 MSK %MIVR-LIB_MEDIA-7-UNK:PrPl: appId=1, confId=18, parId=0, channelId=16, channelImplId=16, contactId=17, contactImplId=5018/1 -> Wrong format for com.cisco.prompt.AsynchronousPrompt$1@14bf8af: Exception=com.cisco.audio.WrongAudioFormatException: Expected audio format tag: G729, found audio format tag: G711_ULAW

Conditions:
G.729 codec is being used
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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