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Cisco Bug: CSCun47290 - phone couldn't switch to another line if 2 remote hold call bubble there

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
phone couldn't switch to another line if 2 remote hold call bubble there


CUCM: 10.5.0.99820-6
Phone: sip78xx.10-1-1SR1-2


Reproduce steps:
1. PhoneA share line with PhoneB, and PhoneA at least has 2 lines
2. make 2 calls on PhoneA's share line and answer at PhoneB side and hold them.
3. on PhoneA side there is 2 remote hold call on share line. press that line key,  Select call to resume on xxxxx bubble shows there.

The observation is:
now press other line try to make a new call failed, the only way is to press Cancel softkey then press other line key to make a new call.

Reproducible: Yes
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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