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Cisco Bug: CSCun45744 - CAD Phone book import fails with same name

Last Modified

Jul 27, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
CAD Phone book import fails with same name with a message that \"It is already in use\" into a DIFFERENT workflow

Conditions:
Steps to reproduce:

1. Workflow 1 --> Create phone book. 
2. Export phone book as CSV file on desktop. 
3. Create workflow 2 
4. browse to phonebook and import the csv file from desktop

Message thrown that \"import failed as file is already in used\" although no phonebooks exist.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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