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Cisco Bug: CSCun45165 - Call is dropped unexpectedly after pressing resume softkey

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial) 

Symptom:
Call is dropped unexpectedly after pressing resume softkey


CUCM: 10.5.0.99820-6
Phone: sip78xx.10-1-1SR1-2


Reproduce steps:
1.PhoneA connected with PhoneB.
2. Press transfer softkey on PhoneA and then dial a wrong number, reorder tone playback at PhoneA side as expected.
3. press transfer softkey, nothing happened as expected.
4.press cancel key then press resume key

The observation is:
The call on Phone A will be ended after pressing resume key, but PhoneB still on connected status.

Reproducible: Yes
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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