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Cisco Bug: CSCun44318 - Error occurs when performing MediaSense Thread or Memory Dump

Last Modified

Nov 27, 2020

Products (1)

  • Cisco MediaSense

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
Unable to perform memory or thread dump in MediaSense. The following error is displayed:

"An error occurred while performing Thread dump. Verify if Cisco MediaSense Service is enabled and started"

or 

"An error occurred while performing Memory dump. Verify if Cisco MediaSense Service is enabled and started"

Conditions:
Selecting 'Dump Thread Trace' or 'Dump Memory Trace' in Cisco Media Sense Serviceability, Trace > Performance Logging.

MediaSense 9.1(1)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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