Guest

Preview Tool

Cisco Bug: CSCun42562 - Jabber does not match IM and Call windows when in deskphone mode.

Last Modified

Aug 05, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
1)	User has never added the user to their contact list. (does not have the user cached)
2)	User searches for the user and opens an IM window.
3)	User is in desk phone mode.
4)	User dials the internal extension from the deskphone (not from jabber)
5)	User sees two windows, one for the active call and one for the IM session.  These should be merged.

Conditions:
Potentially related to the need for Directory Lookup Rules when the extension is 7 digits and the AD number is 10 digits.  Though this is not confirmed.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.