Symptom:
When you try Remediating a Service a service it fails.

Conditions:
The occurs because the length of a customers first name/last-name. When we are try Remediating a Service there is entry created in SICLOUDERRORREMEDIATIONS table. During this process if the service has FIRSTNAME or LASTNAME has more than 32 chars the entry would fail becuase the column size in SICLOUDERRORREMEDIATIONS table for CUSTOMERFIRSTNAME/CUSTOMERLASTNAME  is VARCHAR2(32 BYTE)