Cisco Bug: CSCun42350 - Precision Queue not routing appropriately - agent is not part of PQ
Nov 18, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 11.0(1) 9.0(1) 9.0(4)
Symptom: Precision Queue not consistently routing calls to ready agents Conditions: After an agent attribute is removed, agent logs out and then logs back in at a later time. This is not always reproducible.
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Bug Details Include
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