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Cisco Bug: CSCun42077 - Using CUBE in between CM and CVP

Last Modified

Jan 02, 2017

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 10.5(1) 8.0(1) 8.5(1) 9.0(1) 9.0(2)

Description (partial)

Symptom:
Here is what SRND 9.x  page 113 says:
Using a CUBE between Cisco Unified CM and CVP is not supported. This applies to using either Cisco ASR 1000 Series or Cisco ISR as a Unified Border Element.

Conditions:
Here is what SRND 9.x says page 18:
CUBE on ISR gateways is supported. Also, survivability service is supported on the CUBE gateway.?

Page 90:
Courtesy Callback is supported for IP originated calls as well.

Page 94:
The following prerequisites and caveats apply to the Courtesy Callback feature:
• During Courtesy Callback, callback is made using the same ingress gateway through which the call arrived.
Note In Courtesy Callback, outbound calls cannot be made using any other egress gateway.


Then again this on poage 110:
The CUBE has been tested with, and can be used in, any of the following scenarios:
• SIP-to-SIP connectivity between a third-party SIP device and Cisco Unified CVP over the SIP trunks certified by Cisco.
• SIP-to-SIP connectivity between Cisco Unified Communications Manager and Cisco Unified CVP.
• Co-residency of VoiceXML Gateway and CUBE for any of the above scenarios but with the limitation that the call flow does not work when the configurations listed below occur at the same time on the CUBE:
◦Survivability TCL script and incoming translation rules are configured under the same incoming dial-peer.
◦Header-passing is enabled globally.

Now, very interesting point here on page 113:
Using a CUBE between Cisco Unified CM and CVP is not supported. This applies to using either Cisco ASR 1000 Series or Cisco ISR as a Unified Border Element.
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