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Cisco Bug: CSCun41736 - Occasional appfault if perform search in Spam Quarantine

Last Modified

Jan 29, 2019

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

8.3.0-356 8.3.5-032 9.0.0-089 9.1.0-031 9.6.0-051 9.6.1-019

Description (partial)

Symptom:
Customer will receive an application fault that is similar to the one shown below:

An application fault occurred: ('navigation/HelpBarYUI.py my_tasks_list_submenu|582', "<type 'exceptions.KeyError'>", "'varstore'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|578] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1528] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doTop|896] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [layout/Sparse.py doHelpBar|840] [util/InternalLibrary.py call|280] [navigation/HelpBar.py __call__|202] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py options_and_help_yui_menubar|337] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_mainmenu|395] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [navigation/HelpBarYUI.py my_tasks_list_submenu|582]')

Conditions:
A search is being performed in the End-User Spam Quarantine.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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