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Cisco Bug: CSCun41091 - New UMIO card Offline

Last Modified

Feb 28, 2018

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

15.0(927)

Description (partial)

Symptom:
"UMIO Card with serial number SAD171901TD" was the original one and it was supposed to be FAed for SRAM failure.

1. Customer removed the SAD171901TD:
2014-Feb-21+14:27:53.632 [csp 7018 info] [5/0/6111 <cspctrl:0> spctrl_events.c:1777] [hardware external system critical-info diagnostic] The Universal Mgmt & 20x10Gb I/O Card with serial number SAD171901TD in slot 6 has been removed.

2. Customer put in their spare UMIO card (1st one): Result OFFLINE
2014-Feb-21+14:31:02.886 [csp 7000 info] [5/0/6111 <cspctrl:0> spctrl_events.c:661] [hardware external system critical-info inventory] A new Universal Mgmt & 20x10Gb I/O Card with serial number  in slot 6 has been detected.

2014-Feb-21+14:31:02.886 [hat 3033 error] [5/0/6028 <hatsystem:0> atsystem_fail.c:1463] [hardware internal system critical-info diagnostic] Card error detected on card 6 device SCB reason CARD_AVAILABLE_FAIL

Above, serial number of the spare was missing and it wasn't detected at all(The Unknown Card (0x00000000)).
Then customer waited for a while expecting the card becoming ONLINE, then gave it up and took the SSD at 
Friday February 21 14:39:06 JST 2014

3. Customer removed the 1st spare card
2014-Feb-21+14:41:54.219 [csp 7017 critical] [5/0/6111 <cspctrl:0> spctrl_events.c:1624] [hardware external system diagnostic] Unexpected card pull!  The Unknown Card (0x00000000) with serial number  in slot 6 was not ready for removal!

4. Customer put in the 2nd spare card: Result OFFLINE
2014-Feb-21+14:44:38.940 [csp 7000 info] [5/0/6111 <cspctrl:0> spctrl_events.c:661] [hardware external system critical-info inventory] A new Universal Mgmt & 20x10Gb I/O Card with serial number  in slot 6 has been detected.

4. Customer removed the 2nd spare card:
2014-Feb-21+15:06:49.169 [csp 7017 critical] [5/0/6111 <cspctrl:0> spctrl_events.c:1624] [hardware external system diagnostic] Unexpected card pull!  The Unknown Card (0x00000000) with serial number  in slot 6 was not ready for removal!

5. Customer put in the original card: Result ONLINE
2014-Feb-21+15:07:52.357 [csp 7000 info] [5/0/6111 <cspctrl:0> spctrl_events.c:661] [hardware external system critical-info inventory] A new Universal Mgmt & 20x10Gb I/O Card with serial number SAD171901TD in slot 6 has been detected.

Conditions:
Card status becomes OFFLINE when spare cards were inserted.
Card status becomes ONLINE when original card was inserted.
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