Cisco Bug: CSCun40024 - Upgrading from 7.0.x p 7.2.x - 7.5.0 causes VSOM initialization error
Feb 22, 2018
- Cisco Video Surveillance Manager
Known Affected Releases
Symptom: After upgrading to VSM 7.5.0, if the a user tries to login to VSOM they may see an error that says, "Operation failed: Application is still initializing. Try again after some time" This is a normal message, but if it is still present after 10 minutes, then you may be running into this issue. Conditions: This issue can occur if the upgraded server went through a series of upgrades from VSM 7.0.x to 7.2.x, then to 7.5. The issue is caused by the creation of duplicate entries for some camera devices in the VSOM database, which prevents the VSOM 7.5. initialization from completing. In the vsom_be.log an error will be reported for a duplicate cisco_6930 or axisgeneric device.
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Bug Details Include
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