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Cisco Bug: CSCun38824 - CUE: Unable to transfer to mailbox in CUE AA if Ext starts with "0"

Last Modified

Nov 16, 2016

Products (1)

  • Cisco Unity Express

Known Affected Releases

8.5(0.1)

Description (partial)

Symptom:
Call Flow:
IP Phone -> CME -> SIP -> CUE (AA)
 
In CUE AA script has 2 options. Press "1" to "transfer to ext" and Press "0" to "transfer to mailbox number". Transfer to extension is working fine but transfer to voice mailbox is not working. When callers press "0" to transfer. They get a message "there is no mailbox associated with this extension". The issue is seen if Mailbox extension starts with "0".

Conditions:
The issue is seen only when Mailbox extension used starts with "0".
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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