Cisco Bug: CSCun38437 - Updated AutoAnswer details in the Installation and Configuration Guide
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.0(2) 10.5(1) 9.0(1) 9.0(4)
Symptom: Unpredictable ICM call routing or requery behavior with ICM Auto Answer in case default phone device configuration is changed Conditions: In UCCE / PCCE Deployments if you enable auto-answer in the ICM Agent Desk Settings Auto Answer Option, you must also configure the agent phone in Unified Communications Manager to turn the speakerphone or headset (or both) to ON. If you turn only the headset to ON, the agent must also turn the phone headset button to ON.
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Bug Details Include
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