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Cisco Bug: CSCun38437 - Updated AutoAnswer details in the Installation and Configuration Guide

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 9.0(1) 9.0(4)

Description (partial)

Symptom:
Unpredictable ICM call routing or requery behavior with ICM Auto Answer in case default phone device configuration is changed

Conditions:
In UCCE / PCCE Deployments if you enable auto-answer in the ICM Agent Desk Settings Auto Answer Option, you must also configure the agent phone in Unified Communications Manager to
turn the speakerphone or headset (or both) to ON. If you turn only the headset to ON, the agent must also turn
the phone headset button to ON.
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