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Cisco Bug: CSCun37960 - PI QSG refer to TACACS changes if PI Server IP changes during upgrade

Last Modified

Aug 04, 2014

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

1.3(0.20) 2.0(0.0.294)

Description (partial)

Symptom:
Unable to login to Prime Infrastructure server after upgrade.
Error message seen is :
"No authorization information found for Remote Authenticated User. Please check the correctness of the associated task(s) and Virtual Domain(s) in the remote server"

Conditions:
This will occur if Prime Infrastructure is configured for TACACS authentication , and the IP address of the Prime Infrastructure server has changed during the upgrade process. eg migration to a new server which has a new IP Address.
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