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Cisco Bug: CSCun37960 - PI QSG refer to TACACS changes if PI Server IP changes during upgrade

Last Modified

Aug 04, 2014

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

1.3(0.20) 2.0(0.0.294)

Description (partial)

Unable to login to Prime Infrastructure server after upgrade.
Error message seen is :
"No authorization information found for Remote Authenticated User. Please check the correctness of the associated task(s) and Virtual Domain(s) in the remote server"

This will occur if Prime Infrastructure is configured for TACACS authentication , and the IP address of the Prime Infrastructure server has changed during the upgrade process. eg migration to a new server which has a new IP Address.
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