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Cisco Bug: CSCun37230 - CAD phone book import fails with same name

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

10.0(1) 8.0(1) 8.5(1) 8.5(4)ES4 9.0(1)

Description (partial)

CAD Phone book import fails with same name with a message that "It is already in use" into a DIFFERENT workflow

Steps to reproduce:

1. Workflow 1 --> Create phone book. 
2. Export phone book as CSV file on desktop. 
3. Create workflow 2 
4. browse to phonebook and import the csv file from desktop

Message thrown that "import failed as file is already in used" although no phonebooks exist.
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