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Cisco Bug: CSCun36642 - CCMP failover Active/Inactive and Manual Process clarification.

Last Modified

Jun 27, 2017

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases


Description (partial)

Customer have been told by Exony BU that having the provisioning service running on multiple provisioning servers at the same time is not supported.

That is not correct.   The CCMP Provisioning and DB services MUST be running on all CCMP servers.   CCMP's ICE Failover Manager controls which CCMP Provisioning Server and Which Database server is the active one.

CCMP installation and administration guides describe The Failover
The Unified CCMP Failover Manager is an ICE tool that allows the administrator to manually switch the Provisioning and Data Import services between two fully operational servers in a dual-sided Unified CCMP installation. 

It described Two fully operational servers but nothing specific as Active states..  

Starting the Failover Manager Tool
To start the Failover Manager tool:
1. From the Start menu, select All Programs > Management Portal > Configuration Tools > Integrated Configuration Environment.
2.Enter the database information for the primary database server and click OK.
3.In the Tools drop-down, select Failover Management. The Failover Manager tool is displayed, showing:
• the Unified CCMP service types that support failover
• the service that is currently active for each
• where available, the currently inactive service that can used for failover

For each service type, the currently active service is shown as a depressed button, and identified by

[active]. The inactive service is shown as a raised button that can be clicked to select it (see Figure 4-22). This display simply indicates the active and inactive services that have been configured in your Unified CCMP installation. It does not indicate the health of any of the services. Before performing a failover, you should make sure that both services are fully operational.

only 1 Actice Data Import Server   and only 1 Active Provisioning Server at a time, however the Microsoft services for CCMP DB and Provisioning need to be running on all servers

Also.  Clarify that Failover of CCMP is a Manual Process only and even though you have redundant severs, Failover for CCMP is not automatic.


From my discussion with Exony DE,  that is my understanding,  just having a hard time verifying that with documentation backing it.

In its simplest form, yes only one side is active at one time from CCMP side as Exony has stated and my testing has shown this to be correct.

The 8.5.3 Admin doc do a better job at explaining this...

pg 37 states:

Manual Provisioning/Importer Failover

In a distributed deployment of Unified CCMP, there may be only one active import server and one active provisioning server. These resources usually reside on the same database server flagging that server as the active provisioning and import server.


then it proceeds to state the process needed to failover.

Can we get this sort of note added to all CCMP Documentation
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