Guest

Preview Tool

Cisco Bug: CSCun36422 - DOC: Call Context data for PostCallSurvey needs to be updated

Last Modified

Dec 10, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.0(1) 8.0(2) 8.5(1) 8.5(2) 8.7(1) 9.0(1) 9.0(2)

Description (partial)

Symptom:
As per PostCallSurvey documentation, it says all call context from original call gets passed to PCS call. Below is the text from the Guide.

Note: The call context for the post call survey includes all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the post call survey context.

Conditions:
What data gets from Original call gets passed to PostCallSurvey
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.