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Cisco Bug: CSCun35585 - Mis-leading error messages in Cisco Intercluster Sync Agent service log

Last Modified

Jul 24, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Cisco Intercluster Sync Agent service log files can contain multiple messages at error log level which can be safely ignored if is there is no observable impact to the CUCM Instance Messaging and Presence services (i.e Presence and IM exchange between intercluster users.)

DEBUG [CertMgrDirectoryAuditor] clustering.ClusterCertMgr - CUPCERT:CUPCERT: insert into cupowncertificate ......
ERROR [CertMgrDirectoryAuditor] clustering.ClusterCertMgr - Error Code: -268

ERROR [http-bio-443-exec-7] axlapiservice.ProcessInterclusterCertCNHandler - CUPCERT: processIcCertificateCN returned error code: 5, error buffer = Unrecognized component: SERVICE_XMPP_S2S

Conditions:
Various conditions can occur which produce the mis-leading error log messages in the logs.
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Bug Details Include

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