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Cisco Bug: CSCun34848 - DTMF failure when FAC/CMC is enabled on route pattern

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases


Description (partial)

When FAC/CMC is enabled at the route pattern level, DTMF will not work.

You get the following error after a digit is pressed by the IP Phone.

01509471.001 |22:05:21.251 |AppInfo  |StationInit: (0000084) KeypadButton kpButton=8.
01509478.001 |22:05:21.251 |AppInfo  |FacCmcManager::wait_SsUserInfoInd  - route by party failed! ss=18210643

FAC/CMC should be enabled at the route pattern level
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