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Cisco Bug: CSCun34428 - CCE: Sup TP displays Operation Timed out Error after Force SO Hold agt

Last Modified

Apr 25, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)

Description (partial)

Symptom:
A "The operation timed out" error appears when Supervisor signing out an agent in Supervisor Desktop --> Team performance gadget.

Conditions:
When the agent is in a call, the agent places the call on hold, and a supervisor monitoring the call signs out the agent.
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