Guest

Preview Tool

Cisco Bug: CSCun34004 - CCE: Finesse OOS when CG Active on Side A, PG Side B and FO PG

Last Modified

Dec 20, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Agent Desktop displays Red "Connection lost to Finesse server" banner and connection is not re-established.

Conditions:
CCE Duplex environment - PG Active on A side and CG active on B side.  PG fails over to B side with Finesse Agents logged in.

Deployment: CCE
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.