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Cisco Bug: CSCun32388 - ASA 5585 cluster indicating SSM card down but no SSM module

Last Modified

Apr 16, 2020

Products (1)

  • Cisco ASA 5500-X Series Firewalls

Known Affected Releases

9.1(2.5)

Description (partial)

Symptom:
ASA5585-SSP-60 running 9.1.2.x with clustering enabled. Cluster health states that the SSM module is down but there is no SSM module in the ASA.


master/FSH-BLG-C01-FW02Z# show cluster info health
Member ID to name mapping:
   0 - FSH-BLG-C01-FW02Z(myself)   1 - FSH-BLG-C01-FW03Z   2 - 
FSH-BLG-C02-FW02Z   3 - FSH-BLG-C02-FW03Z

                          0        1        2 3
TenGigabitEthernet0/8    up       up       up up
Management0/0            up       up       up up
Port-channel9            up       up       up up
Port-channel46           up       up       up up
Port-channel47           up       up       up up
Port-channel48           up       up       up up

SSM card                 down     None     None None
Unit overall             unhealthy healthy   healthy healthy
Cluster overall          unhealthy

 On the ASDM, the cluster dashboard is showing a warning for the Master unit with
Interface Status "some down".     The other 3 slave units are showing
interface status "all up".

Conditions:
ASA5585-SSP-60 running 9.1.2.x with clustering enabled. Cluster setup of 4 firewalls.
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