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Cisco Bug: CSCun29856 - CUIC Report Name Repeated when export

Last Modified

Mar 27, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

When users attempted to export the file into Excel they received an error "(path)\(report name)-(report name).xls could not be found.  Reports with shorter name export OK.

Microsoft limitation is the length of the path and file name, limited to 218 characters.
a.	The temp file is written to C:\Users\(user name)\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IES\(directory name)\
i.	path
1.	The directory name is 8 characters.
2.	The user name varies by who is exporting the report.
3.	Thus the path is 88 characters plus the user's login name.
ii.	File name
1.	From experimentation I found that the file is in the form ?(saved report name)-(base report name).xls.?  For simplicity I will assume the saved report name and the base report name are the same.
2.	All spaces are replaced by %20
3.	Thus the file name is
a.	2*report name length
b.	+ 4*the number of spaces in the name
c.	+ 1 for the dash
d.	+ 4 for .xls
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Bug Details Include

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