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Cisco Bug: CSCun29856 - CUIC Report Name Repeated when export

Last Modified

Mar 27, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
When users attempted to export the file into Excel they received an error "(path)\(report name)-(report name).xls could not be found.  Reports with shorter name export OK.

Conditions:
Microsoft limitation is the length of the path and file name, limited to 218 characters.
a.	The temp file is written to C:\Users\(user name)\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IES\(directory name)\
i.	path
1.	The directory name is 8 characters.
2.	The user name varies by who is exporting the report.
3.	Thus the path is 88 characters plus the user's login name.
ii.	File name
1.	From experimentation I found that the file is in the form ?(saved report name)-(base report name).xls.?  For simplicity I will assume the saved report name and the base report name are the same.
2.	All spaces are replaced by %20
3.	Thus the file name is
a.	2*report name length
b.	+ 4*the number of spaces in the name
c.	+ 1 for the dash
d.	+ 4 for .xls
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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