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Cisco Bug: CSCun29842 - CCE: agents cannot log in to Finesse after the failover on UCCE/AWDB

Last Modified

Feb 16, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1) 9.1(1)ES4 9.1(1)SU1

Description (partial)

Symptom:
Agents cannot log in to Finesse after the failover on UCCE/AWDB

Conditions:
1. Configure both primary and backup AWDB servers in Finesse administration console.
2. While Finesse is running, shut down the primary AWDB server VM. 

Deployment: CCE
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