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Cisco Bug: CSCun29633 - SU1 to 10.5 upgrade defaults no. of chat sessions to 5 in CAD mode

Last Modified

Jun 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Each chat agent is getting 5 contacts even on CAD mode

Conditions:
setup upgrade from 10.0(1) SU1 to 10.5
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  • Status
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