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Cisco Bug: CSCun28495 - 5300 Series MCUs with VID 02 will only support 4.4(3.67) or later

Last Modified

Mar 10, 2016

Products (15)

  • Cisco TelePresence MCU 4500 Series
  • Cisco TelePresence MCU 4520
  • Cisco TelePresence MCU 4505
  • Cisco TelePresence MCU 4510
  • Cisco TelePresence MCU 5320
  • Cisco TelePresence MCU 4205
  • Cisco TelePresence MCU 4215
  • Cisco TelePresence MCU 4220
  • Cisco TelePresence MCU MSE 8420
  • Cisco TelePresence MCU MSE 8510
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Known Affected Releases

4.4(3.57)

Description (partial)

Symptom:
Unable to downgrade firmware on MCU 5300 series 5320 or 5310 or apply migration to TPS. When downgrading to earlier release or installing TPS TS3.1(1.98)  getting error message:
"Upload unsuccessful. Image unsuitable for this product"

Conditions:
Running MCU software  4.4(3.67) or higher. 
Running v02 version of the hardware, this can be seen by the "PIDVID" sticker on the back of the unit:
CTI-5320-MCU-K9 V02
CTI-5310-MCU-K9 V02
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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