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Cisco Bug: CSCun28495 - 5300 Series MCUs with VID 02 will only support 4.4(3.67) or later

Last Modified

Mar 10, 2016

Products (15)

  • Cisco TelePresence MCU 4500 Series
  • Cisco TelePresence MCU 4520
  • Cisco TelePresence MCU 4505
  • Cisco TelePresence MCU 4510
  • Cisco TelePresence MCU 5320
  • Cisco TelePresence MCU 4205
  • Cisco TelePresence MCU 4215
  • Cisco TelePresence MCU 4220
  • Cisco TelePresence MCU MSE 8420
  • Cisco TelePresence MCU MSE 8510
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Known Affected Releases


Description (partial)

Unable to downgrade firmware on MCU 5300 series 5320 or 5310 or apply migration to TPS. When downgrading to earlier release or installing TPS TS3.1(1.98)  getting error message:
"Upload unsuccessful. Image unsuitable for this product"

Running MCU software  4.4(3.67) or higher. 
Running v02 version of the hardware, this can be seen by the "PIDVID" sticker on the back of the unit:
CTI-5320-MCU-K9 V02
CTI-5310-MCU-K9 V02
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