Preview Tool

Cisco Bug: CSCun27995 - DSP_MANAGER : Error : DSP 8496, object 00000000: DSP 2130 vs_surface sto

Last Modified

Nov 05, 2019

Products (1)

  • Cisco TelePresence Server

Known Affected Releases


Description (partial)

In some circumstances, a large number of Error messages are printed to the TelePresence Server event log of the form:

DSP_MANAGER : Error : DSP xxxx, object 00000000: DSP xxxx
vs_surface store alloc n failures in last five seconds

This error is caused when the TelePresence Server runs out of internal encoder objects for a specific participant. This is most likely to occur in a ClearPath call where a large number of reference frames have been requested for use with packet loss resilience. Alternatively it can occur when a low framerate/quality extended video encoder is connected to a new participant.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.