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Cisco Bug: CSCun26551 - Need Warning message when exceeding Unique skills for agent in a team

Last Modified

Feb 08, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
This is the snippet from SRND UCCE

The Finesse server supports a maximum of
50 unique skill groups across all agents on a supervisor's team, including the supervisor's own skill groups.
If this number is exceeded, all skill groups monitored by the supervisor still appear on the Finesse Desktop.
However, exceeding this number may cause performance issues and is not supported.


The Config Manager does not thrown a warning message or error message when this is exceeded or even in CCMP. It does throw a message while the agent skill groups exceed 50.

Need a popup warning message so that customers are aware.

Conditions:
Agent Team list tool in config manager and CCMP
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